Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at boutiqueorelia@gmail.com.

Please do not send your purchase back to us without contacting us first. Once your return request is approved, we will provide you with instructions and the correct return address.

Return Shipping

Customers are responsible for the cost of return shipping. Original shipping costs are non-refundable.

We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the package cannot be delivered, the customer will be responsible for any additional shipping costs required for reshipment.

Failed Delivery / Unclaimed Packages

If a delivery attempt fails and the customer does not collect the package from the carrier or pickup location within the required time, the shipment may be returned to the sender.

If a package is returned to the sender due to failed delivery, refusal of delivery, or an unclaimed shipment, the original shipping costs are non-refundable. Any additional return shipping or handling costs may be deducted from the refund.

Refused Deliveries

If a customer refuses to accept delivery of a package, the shipment will be treated as a return to sender. Shipping costs are non-refundable.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, and gift cards.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and place a new order once the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Customers are responsible for the cost of return shipping.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at boutiqueorelia@gmail.com.